The telephone rang at 4:56 p.m. in the Admission's office. Elaine almost didn't answer until she noticed that the caller ID showed that the call came from the President's Office. "Registration Office, Elaine speaking," she pleasantly responded into her headset. The equally pleasant response was, "Hi Elaine, my name is Bill, and I'm new in President Smith's office. Everyone said you were the person to help me. The President would like some information about one of our applicants, the one that's the senator's daughter. Can you help me?" "Sure, you've called the right place," Elaine responded as she glanced at her watch.
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