"The great thing about being an executive at a Silicon Valley giant (aside from the obscene paychecks) is that you don't have to mess with consumer technology problems. You have minions to handle such quotidian chores. But the rest of us, particularly those who rely on wireless technology to do our jobs, have no such luxury. And all too often, we're the victims of shoddy customer service, products that don't work as advertised [1], and nasty little gotchas that push already sky-high wireless bills even higher."
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